Refund and Returns Policy

At [Flaygo], we are committed to providing our customers with high-quality products and exceptional service. We understand that there may be occasions when you need to return a product or seek a refund. This policy outlines the procedures and guidelines for refunds and returns to ensure a smooth and transparent process.

  1. Eligibility for Returns and Refunds
  • You are eligible for a return or refund if you have purchased a product from [Flaygo] directly or through our authorized sales channels.
  1. Time Frame
  • You can request a return or refund within 30 days from the date of purchase. After this period, we may not be able to process your request.
  1. Return Conditions
  • The product must be in its original condition and packaging.
  • The product should be unused, unaltered, and free from any damage.
  • All included accessories and manuals must be returned with the product.
  1. Non-Returnable Items

The following items are not eligible for return or refund:

  • Personalized or custom-made products.
  • Perishable goods, such as food items.
  • Digital products and services once they have been accessed or downloaded.
  1. Return Process

If you wish to return a product, please follow these steps:

  1. Contact our Customer Service:
  • Email: flaygogroup@outlook.com
  • Phone: +8618707386011
  • Specify the reason for the return, your order number, and the item(s) you wish to return.
  1. Await Authorization:
  • Our customer service team will review your request and provide you with a Return Authorization (RA) number and instructions for shipping the product back.
  1. Package the Product:
  • Ensure the product is securely packaged to prevent damage during transit.
  • Include a copy of your original purchase receipt.
  1. Shipping:
  • You are responsible for the return shipping costs unless the return is due to our error or a defective product.
  1. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If approved, we will process the refund as follows:

  • For credit card payments, the refund will be credited to the same card used for the purchase.
  • For PayPal payments, the refund will be issued to your PayPal account.
  • For other payment methods, refunds will be processed based on the original payment method.

Please allow up to [15 business days] for the refund to appear in your account, as processing times may vary depending on your payment provider.

  1. Defective or Damaged Products

If you receive a product that is defective or damaged, please contact us immediately. We will provide instructions for returning the item, and we will either replace the product or issue a refund, depending on your preference.

  1. Contact Information

If you have any questions or concerns regarding our Refund and Returns Policy, please contact our Customer Service team using the information provided above.

[Flaygo] reserves the right to amend this policy at any time, and any changes will be posted on our website. This policy was last updated on 19/08/0223.

Thank you for choosing [Flaygo]. We value your business and are dedicated to providing you with a positive shopping experience.