Refund policy
Enjoy the peace of mind having up to 30 days refund period!
Our 100% money-back guarantee ensures that you can return items in their original condition and packaging for a free exchange or full refund. We do not charge restocking fees or any other hidden feeds for returning a device. You just have to pay shipping fee to return the products.
Once we receive the hearing aids back in our office, and provided that the hearing aid(s) are still in good condition, a member of the team will contact you in regards to the status of your refund.
Returning an item:
Follow the simple steps below to process a refund if you are not satisfied
Whatsapp 1 717-469-5510 for a return request to proceed further.
Enclose a note with your name, address, phone number, return authorization number and a description of why you are returning the hearing aid.
Pack the device securely in a sturdy box (do not mail hearing aids in an envelope).
Take your package to a post office or preferred shipping facility. We recommend insured mail or USPS for your protection.
Terms & Conditions of Refund Policy:
The trial period will start from the day we ship the device, which will be indicated with an email to the user with tracking information once the hearing aid leaves our office. If you decide to return a product, the mailing date should be no later than 30 days after the shipping date. Also, keep in mind that the returns policy applies to hearing aids and that we do not cover the return shipping fees. Note that for international orders, we will not be able to cover shipping and customs costs (if applicable).
Note: The returns policy will not be applicable
If a device has been modified or damaged
If repairs have been made without the consent and knowledge of company.
In such case, you will be billed for the full amount of the device. Any promotion is contingent on the hearing device(s) being kept within trial period. Any returned hearing device(s) are not subject to
a) Any monetary value based on the discounted amount applied to the original purchase
b) All promotional gift(s) must be returned as part of trial period for a valid refund.
To start a return, you can contact us at info@flaygohearing.com . Please note that returns will need to be sent to the following address:
mi tang
3911 E La Palma Ave ste Q
Anaheim , CA
92807
US
6265597754
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@flaygohearing.com.