Return & Exchange Policy

Undamaged products are eligible for a full refund within 45 days of purchase. This policy does not apply to corporate purchases or bulk orders (orders exceeding 10 items); such orders may not be eligible for a refund, and we recommend contacting customer service for inquiries.

Returns must include all items originally in the package (including the carrying case, charging case, charging cable, etc.), as well as all accessories, complimentary gifts, manuals, and related documentation.

Returned items must be free from damage, scratches, or defacement. Consumers are expected to properly care for the product and its packaging while in their possession. This clause does not affect FLAYGO's liability regarding damage to the product or packaging caused by improper use by the consumer.

Packages must be returned to the specific address designated by FLAYGO. Refund requests may be denied if returned items do not meet the above requirements.

If you need a different model, wearing style, or encounter a confirmed product issue, our support team can help confirm an exchange path.

Confirmed quality issues are prioritized for exchange or repair

Model changes may require paying or refunding the price difference

Please contact support before shipping items back

Prepare your order number, contact information, issue description, and photos if needed. Support will confirm the return address and handling timeline.

Submit a return or exchange request

Support verifies the order and product condition

Ship the product back and share the tracking number

Refund or exchange is processed after warehouse inspection

The responsibility for return shipping costs depends on the reason for the return.

If the return is due to a change of mind or any reason not caused by Flaygo Hearing, the customer is responsible for the return shipping costs. The actual shipping fee will depend on the carrier or shipping service selected by the customer. If the return is due to our error, including but not limited to receiving the wrong item, a defective product, or an item damaged during shipping, Flaygo Hearing will cover the return shipping costs. In such cases, please contact our customer support before returning the item so we can provide the appropriate return instructions. Return Address

Please do not return any item without first contacting our customer support team for return authorization.

Return Address: Mi Tang 5433 E. La Palma Ave Anaheim, CA 92807 United States

Customer Support Email:info@flaygohearing.com